Comfort Care Maintenance Plan
Membership Terms and Conditions

1. Agreement and Acceptance

These Terms and Conditions constitute a binding agreement between you ("Member") and Target Air HVAC, LLC, a Michigan-licensed HVAC company located at 27601 Schoolcraft Rd, Suite A, Livonia, MI 48150. Enrollment in any Comfort Care Maintenance Plan — online, by phone, or in person — constitutes your acceptance of these terms. This agreement covers one residential property and is non-transferable without written authorization.

2. Plan Options and Pricing

* Premier Plan filter benefit: Pleated filters are included (one per tune-up visit). Accordion/media-style filters are not included under any plan but are available to Premier members at a discounted rate, quoted at the time of service.

3. Payment and Billing

Initial payment covers membership fees only. Six months of the monthly fee will be provided until payment is received.

Monthly members are billed on either the 5th or 25th of each month based on the date selected at enrollment. If no date is selected, Target Air HVAC will assign your billing date as follows:

Enrollment Date	Assigned Billing Date	First Withdrawal
1st - 13th of the month	5th of the following month	5th of the month following enrollment
16th - 31st of the month	25th of the following month	25th of the month following enrollment

Recurring withdrawals will proceed as usual until the membership is cancelled. Annual members are billed in full at enrollment and on each anniversary of their enrollment date. Members are responsible for keeping their payment information current. A failed payment due to outdated payment information is treated as a missed payment under Section 4.

4. Failed Payments and Account Status

Days Past Due	Status	Effect on Membership
1 - 7 days	Active	Benefits available; outreach in progress
8 - 30 days	On Hold	All benefits suspended until payment is received
30+ days	Cancelled	Membership terminated; full balance due; re-enrollment required

No plan benefits will be provided to any account that is past due, on hold, or cancelled.

5. Cancellation Policy

You may cancel at any time by contacting our office. The following terms apply to all cancellations:

• Recurring billing stops on the next scheduled billing date after cancellation is processed.
• Completed visits are non-refundable.
• Members who cancel will be responsible for the full standard (non-member) rate for any services performed within the last 90 days. For premature visits, the normal (non-member) rate will be due for the visit performed. The member discount will be reversed, and the difference will be due upon cancellation.
• Any outstanding balance on your account will be due in full at the time of cancellation.
• Annual members who cancel mid-year are not entitled to a prorated refund unless agreed in writing.

6. Covered Services and Exclusions

Each plan includes one Spring A/C tune-up and one Fall furnace tune-up per year, performed by a certified technician.

Tune-ups do not include parts, refrigerants, equipment replacement, or any work beyond the scheduled inspection. Additional work will be quoted separately and requires your authorization. Exclusions also include: pre-existing conditions, damage from misuse or acts of nature, and equipment at addresses other than the registered property.

7. Repair Discounts and After-Hours Service

Active members in good standing receive repair discounts on parts and labor (10% — Comfort Plan; 15% — Premier Plan). Discounts may not apply to accounts on hold or past due and cannot be combined with other offers. Premier Plan members receive 50% off after-hours service calls fee placed after 4:00 PM, Monday-Friday, subject to technician availability.

8. Scheduling and Priority Service

Active members receive priority scheduling over non-members, Monday-Friday during regular business hours. Spring A/C visits are generally scheduled April-June; fall furnace visits September-November. Appointments missed or cancelled with less than 24 hours notice may be rescheduled based on availability, which may lead to forfeit that visit for the plan year. Priority scheduling is suspended for accounts on hold or past due.

9. Liability and Governing Law

Target Air HVAC warrants all services will be performed in a workmanlike manner by certified technicians. Our total liability under this contract shall not exceed the amount of the Member fee for the current plan year. We are not liable for indirect, incidental, or consequential damages. This Agreement is governed by the laws of the State of Michigan, and any disputes shall be resolved in Wayne County, Michigan.

10. Modifications and Contact

Target Air HVAC may modify these terms or plan pricing with 30 days written notice. Continued membership after the effective date constitutes acceptance. Questions or cancellation requests may be directed to:

Phone: (734) 656-8599
Email: comfort@targetairhvac.com
Web: www.targetairhvac.com
Office Hours: Monday - Friday • 8:00 AM - 5:00 PM